Privacy Policy
At Uptown Chunk, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and store information when you visit or make a purchase from https://uptownchunk.com.au.
Who We Are
Uptown Chunk is a Sydney-based cookie business operating from Potts Point, NSW, Australia.
Website: https://uptownchunk.com.au
Information We Collect
When you place an order, contact us, or interact with our website, we may collect information including:
Name
Email address
Phone number
Billing and shipping address
Order details
Payment information (processed securely via third-party payment providers)
IP address and browser/device information
We may also collect information through cookies and analytics tools to improve website performance and customer experience.
How We Use Your Information
We use your information to:
Process and fulfil orders
Arrange shipping and delivery
Respond to enquiries
Send order updates and customer support communications
Improve our website, products, and customer experience
Monitor website traffic and performance
Send marketing emails or promotions where you have opted in
Payments
Payments made through our website are processed securely by third-party payment providers. We do not store full credit card details on our servers.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve functionality and analyse website traffic.
These may include:
Essential website cookies
WooCommerce functionality cookies
Analytics tools such as Google Analytics
Advertising or remarketing tools such as Meta/Facebook Pixel
You can adjust your browser settings to disable cookies if preferred.
Third-Party Services
We may share limited information with trusted third-party providers who help operate our business, including:
Payment processors
Shipping and delivery providers
Website hosting providers
Email marketing platforms
Analytics and advertising services
These providers only receive information necessary to perform their services.
How Long We Retain Data
Order information may be retained for accounting, tax, legal, and operational purposes.
If you leave comments or submit forms through the website, related information may also be retained for customer service and moderation purposes.
Your Rights
You may request access to personal information we hold about you, or request corrections or deletion where appropriate.
To make a privacy-related request, please contact us using the details below.
Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
However, no online system can guarantee absolute security.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Uptown Chunk
Potts Point, NSW, Australia
Email: info@fuptownchunk.com.au
Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or website changes. Updated versions will be published on this page.